Frequently Asked Questions

Below are answers to common questions about our digital project planning resources, delivery process, and support.

What do I receive after purchase?

You will receive digital project planning resources such as PDF, Excel (XLSX), or Word (DOCX) files depending on the selected product. Access instructions are sent to your email after order confirmation.

How is the product delivered?

All products are delivered digitally. After successful order processing, an email containing download access or instructions will be sent to you.

How long does delivery take?

Delivery is usually completed within 1 hour. In some cases, it may take up to 24 hours depending on system processing or verification checks.

Do you ship physical products?

No. All products are digital resources only. No physical items are shipped or delivered.

Can I get a refund?

Refunds are only available under specific conditions such as non-delivery or technical issues with the file. Please refer to our Refund Policy for full details.

What if I don’t receive my email?

Please check your spam or junk folder first. If you still cannot locate the email, contact our support team for assistance.

Can I use the templates for commercial projects?

Yes, you may use the resources for personal and internal business purposes. Redistribution, resale, or sharing of files is not permitted.

Need More Help?

SPARKHIVE TECH LTD
13 Hawthorn Road, Bognor Regis, England, PO21 2BW
Email: team@sparkhive-tech-ltd.co.uk
Phone: +44 113 529 4178

Last updated: 2026